Customer service plays a vital role in businesses in today’s highly competitive markets. If you are a business owner, you need to ensure that visitors get instant solutions to their questions or challenges. With immediate assistance, you turn visitors into customers and give them a reason to revisit your store.
To provide a fantastic customer experience, you need agents to help customers. However, it might not be possible in some instances to have live agents working 24/7. Further, some customer problems are simple ones that bots can handle without necessarily having a live agent to provide the needed assistance.
This article explores some hacks to effectively use Shopify chatbots to support customers and make sales easier.
- Use Shopify Chatbots to Provide Customer Support 24/7
If you run a business that attracts clients from all parts of the world, you need to find ways of making it possible to operate on a 24/7 basis. However, having people all day and night to respond to customers from different time zones is a challenge. But that is not the only challenge. It can also be an expensive undertaking to keep live agents 24/7.
With a Shopify chatbot, you can serve customers effectively the way you would have done with live agents. Once you have them as part of your systems, you will no longer have such things as official or business hours. Any customer that visits your website or online store will get instant help irrespective of their time zone.
Customer service Shopify chatbots can interact with customers and answer their questions. Your customers will thus be able to identify the products or services they need and transact hassle-free. Depending on the nature of your business, you can have your chatbot apps integrated into your system in a way that complex questions get referrals to live agents. That way, you increase sales and ensure that customers enjoy the best experience.
- Use Shopify Chatbots for Lead Generation
If your business still relies on leads to pass to sales representatives to complete them by generating value, you are missing a lot. You can simplify such a process by incorporating Shopify bots into the process. They will assist you to make your lead generation process simpler and faster than using sales reps.
One advantage of using Shopify live chat for lead generation is their availability. Unlike traditional sales reps, chatbots do not have specified working hours. They are available all day and night. Such availability helps you generate and also nurture leads for your business. You, of course, know what that means for your business. It is what separates success from failure when it comes to lead generation.
- Use Shopify Chatbots to Answer Frequently Asked Questions About Your Business
One way to help customers on your website look for products and services is to create an FAQ section. Such a section should tackle queries about how your products or services can solve customers’ problems. Note also that customers may have questions that they might want to ask you.
If you stay there or find someone to keep answering questions, the chances are that you will end up wasting time that could be used elsewhere. It is also a bit boring to keep answering the same questions from different customers. With a live chat Shopify app, you can respond to the same questions on time and support customers conveniently.
Using Shopify live chat to respond to queries on your FAQ section helps your visitors and also saves time for use elsewhere. To achieve more, ensure that your chatbots and website are friendly to browsers, including mobile phones or smartphones, as many customers would often visit sites using such gadgets.
- Let Your Customers Buy Products From Shopify Chatbots
Shopify bots can offer your customers a personalized experience when they need to make purchases from your business. For this reason, more customers these days prefer buying products or getting services from chatbots. So, to make sales easier, you need to program your Shopify chatbots with sales operations or activities.
With chatbot apps, the sales process becomes a little bit fast, and the direct effect is an increase in sales volume. The sales process will also be quite fast, and you know what that means for customers. It might be all you need to hit the highest possible level of sales per day.
As your chatbot takes care of sales, you will, on the other side, be doing what needs to happen for your customers to get the best from you. For instance, you can create a team that streamlines the onboarding process and develops customer loyalty programs. If you succeed in these additional roles, the overall effect will be an increase in sales.
- Use Shopify Chatbots to Update Your Social Media Channels
Without a vibrant social media profile, it is almost impossible these days to beat the tough competition in the market. If you look at those businesses that perform well, you will realize that they have great profiles on leading social media platforms. You, therefore, need a great profile and be ready to engage your target audience on social media.
Look, being there to personally answer questions every second and optimize your profile is almost impossible, especially for vibrant businesses. You can, however, do so with Shopify chat app. With such chatbots, your visitors or customers will find responses and support instantly. You also get time to focus on other things that need your attention to help you boost sales.
Conclusion
In this day and era where artificial intelligence and related technologies are helping simplify business processes, you cannot ignore chatbots. They have become so popular for their ability to adapt to your unique needs. Some people describe them as effective and smart assistants to your team. If you use them to automate your sales activities, you make a positive contribution to your business. Give them a try and let customers get instant support and a great experience!